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Keywords: Employee climate
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2021) 55 (10): 2620–2648.
Published: 10 June 2021
...George Deitz; John D. Hansen; Tom DeCarlo; Emin Babakus Purpose The purpose of this paper is to examine the effects of store managers’ employee climate perceptions on frontline employee (FLE), customer and store performance outcomes in the small-store setting. Design/methodology/approach...
