...Heini Sisko Maarit Taiminen; Saila Saraniemi; Joy Parkinson Purpose This paper aims to enhance the current understanding of digital self-services (computerized cognitive behavioral therapy [cCBT]) and how they could be better incorporated into integrated mental health care from the physician’s...

...Sally Dibb and Marylyn Carrigan; Lisa Schuster; Judy Drennan; Ian N. Lings Purpose – This study aims to employ the Model of Goal-Directed Behaviour (MGB) to examine the consumer acceptance of technology-based self-service (TBSS) for a credence service instrumental to a social goal. Credence...

...Stanley Paliwoda; Svetla Marinova; Daniel Nilsson Purpose The aim of this paper is to investigate cross‐cultural variations in the demographics of consumers using self‐service technologies (SSTs). Design/methodology/approach Questionnaires were randomly distributed to individuals in Sweden...