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Keywords: Shipping
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Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (2000) 34 (3-4): 433–452.
Published: 01 April 2000
...Srinivas Durvasula; Steven Lysonski; Subhash C. Mehta The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction...
Journal Articles
Journal:
European Journal of Marketing
European Journal of Marketing (1977) 11 (6): 383–389.
Published: 01 June 1977
... Transport operations Cargo Air transport Shipping Service operations ...
