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Promoting perceived service quality and organisational performance through customer retention strategies: the moderating role of ICT

Chikazhe Lovemore, Desderio Chavunduka, Shakemore Chinofunga, Rumbidzai Patience Marere, Oniwel Chifamba, Martha Kaviya

European Journal of Management Studies (2023) 28 (3): 193–211.

https://doi.org/10.1108/EJMS-01-2023-0003

Published: 31 October 2023

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