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This paper reports the findings of a case study undertaken in the Scottish hospitality industry of which the process of accrediting competencies has been positively experienced by employees and managers of Montpelier (Edinburgh) Ltd. The paper begins by reviewing some of the British and American theoretical and practical literature on the accreditation of competencies to raise some of the issues which are addressed by our data. The study draws on both quantitative and qualitative methodologies in order to evaluate the value of Scottish vocational qualifications (SVQs) to both the employee and employer. The findings suggest that, on balance, the competence approach has proven to be a popular and useful method of job and career development for those people participating in the programme and provides a useful development framework for the employer.

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