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The authors set about filling this gap for trainers with a full, detailed and sometimes discursive account of the way in which they have developed their own version of behaviour analysis and made use of it to produce not only “new and effective interactive skills training”, but observational data sufficiently objective for research purposes. It was not their intention, when they started their project on a new approach to interactive skills training under the sponsorship of BOAC/Air Transport & Travel Industry Training Board, to use behaviour analysis as their key technique. Indeed, they hit on it almost accidentally and had reason to modify quite considerably the early work done in this area by Bales. However, they acknowledge that the technique has now become the “spinal column” supporting both their training developments nd their research activities.

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