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Traditionally, auditors are not popular people and their arrival in an organisation is apt to give rise to an anxious wariness and defensiveness throughout the system. Audit is believed to be a fact‐based, periodical, astringent process designed to reveal errors and weaknesses, and to identify those responsible. It is a process to be endured rather than welcomed. The philosophy outlined in this article owes little to the traditional concept of financial audit: it is concerned with people and could possibly benefit by being known by some name other than “audit”, with its present connotations.

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