The Management Exercise—A Practical Training Method

Part of my philosophy of training is based on a Chinese proverb: What you hear you forget ‐ What you see you remember ‐ What you do you understand. This proverb emphasises the Hallmark of Training ‐ the necessity of the trainee to understand. It also indicates two vital areas of training ‐ presentation and participation: the visual and the active. The credibility of training depends on the quality of its presentation. Poor presentation gives the trainee the impression of a slovenly approach and in no way is this more important than in the introduction to any course. You never have a second chance to make a first impression. This is never more true than in training. A poor start produces a poor course and this is not the fault of the trainee. The trainer controls the introduction of any training. It should be carried out by the best member of the team, even if he is not a prominent tutor.