Evolving an Experiential Management Development Programme

In 1978 a review of the Management Training Programme being run by the Civil Aviation Authority revealed a need to change our method of approach in order to get the best out of the programme. Having clarified the course objectives, it involved writing new case study exercises and, above all, changing the style of teaching. At the end of the day an evaluation exercise indicated that not only had the participants gained new skills and effectiveness as line managers but many had also increased their self‐confidence to manage. In short we had achieved “a semi‐permanent change in behaviour”.