Is Training Really the Answer? —: A Diagnostic Approach to Improving Operational Effectiveness Available to Purchase

A common approach towards enhancing managerial effectiveness is to focus attention on improving the knowledge and skill of the manager, i.e. training. This approach assumes that the main barrier to effectiveness is some deficiency in the individual. It is possible, however, that the problem lies not with the manager, but with the structure within which he operates and/or the role he is expected to perform.