Better Performance through Better Training

The training function in most organisations is a continuous and never‐ending demand on time. Not only must organisations deal with new employees having no skills, but also with old employees having obsolete skills, transferred employees having different skills, and present employees having poor or undeveloped skills. However, consider the pay‐off of an effective training programme. A supervisor can loosen supervisory control, performance increases and operational problems decrease. The trainee finds increased job performance and satisfaction, greater freedom from close supervision, increased personal growth and development, and higher morale, confidence and self‐esteem. The total organisation gains increased productivity, and operational problems, such as turnover, absenteeism and malingering, decrease. Thus, all who are involved benefit from effective training—the organisation, the supervisors and the employees.