This study aims to systematise research on the transition from emergency telework to structured hybrid work, focusing on employee development, digital upskilling, organisational support and performance.
A systematic literature review was conducted using PRISMA. The review analysed 78 studies published between 2020 and 2025, extracted from Web of Science and Scopus, appraised with the Mixed Methods Appraisal Tool and examined through inductive thematic classification.
The findings show that hybrid work has evolved from an improvised crisis response into a planned organisational model that requires new forms of employee development and organisational support. Four interrelated clusters were identified: work redesign; human resource management, leadership and culture; health, well-being and work–life balance; and performance, productivity and technology. Sustainable hybrid work depends not only on flexibility but also on autonomy-supportive leadership, perceived organisational support, results-based management and continuous digital upskilling. The review also shows that task-technology fit is central to employee performance and well-being, as digital tools only improve hybrid work outcomes when they are aligned with task requirements, employee capabilities and organisational support systems.
The study connects hybrid work, workplace learning and employee development, positioning task-technology fit as a strategic HRD issue rather than a purely technical concern.
