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Keywords: Customer orientation
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Journal Articles
European Journal of Training and Development (2021) 45 (8-9): 737–761.
Published: 26 October 2020
...Shpresim Domi; Fabjola Domi Purpose The purpose of this paper is to examine the interplay of skill-enhancing human resources practices, customer orientation (CO) and tourism small- and medium-sized enterprises (SMEs) performance indicators. Design/methodology/approach Data for 194 valid cases...
Journal Articles
Journal of European Industrial Training (1996) 20 (9): 21–28.
Published: 01 December 1996
... accounting Customer orientation Management structure Romania The Scientific Council is chaired by the scientific director as head of the training and consultancy functions. While having other key internal figures on it, it has also some external members including a technical advisor from the UNDP...
