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Keywords: Hotel and Catering Industry
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Journal Articles
Journal of European Industrial Training (2004) 28 (2-3-4): 159–182.
Published: 01 February 2004
... Group Publishing Limited 2004 Service quality Strategy Human resource development Hotel and catering industry In “the age of service competition” (Grönroos, 1994 , p. 5) that is depicted by international hospitality and tourism, the customer reigns supreme. Such is the power...
Journal Articles
Journal of European Industrial Training (1986) 10 (6): 48–58.
Published: 01 June 1986
... and managers in the hotel and catering industry who, according to research carried out by the Hotel and Catering Industry Training Board, have no formal management qualifications. (This amounts to 75 per cent of all supervisors and managers in the industry). The only ways of securing such a qualification so...
