...Ashish Malik Purpose The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT‐enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much‐neglected area and an often‐cited need to consider external factors...

...David Simmonds; Rebecca Gibson Purpose The purpose of this paper is to provide an overview of approaches to outsourcing HRD in the UK. Design/methodology/approach This paper employs semi‐structured interviews and case studies. The research model was developed from a literature review...

... It is striking that, despite the publicity given to the practice of relocating or outsourcing eWork to non-European destinations such as India or the Caribbean, this is strongly outweighed, numerically speaking, by cases where work is relocated with Europe. For most functions, the most favoured...