.../methodology/approach The study uses a comparative, qualitative research design, using semi-structured interviews with an under-researched group of workers – waiting for staff in restaurants. The data were collected from six restaurants of different sizes. Findings As formally instituted human resource...

... and hospitality education and the needs of industry. Following this introduction, describes the process and efficacy of a computer‐based restaurant management simulation exercise in developing data handling and accountancy skills in higher education and in‐house management training. The key underlying...