...Eduardo Tomé; Donna Dickson; Igor Noveski; Hana Hamidi Purpose The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach The method for this investigation included...

...Ian Chaston; Sue Baker Over the last few years, research on customer behaviour in both industrial markets and service environments has caused some academics to posit that in many situations, the application of traditional transactional marketing concepts is ineffective. Most of the research...

... challenges this approach, arguing that training is an issue that may be the subject of disagreement and conflict. Using evidence gained from managers and trade union representatives in health care services in France, Finland and the UK, it is argued that all aspects of training provision are best handled...

... of trained subtitlers in TV Production Companies. Traces the programme from first recognition of training need through collaborative development of the programme and reports on an extension to other European Linguistic contexts. Broadcasting Europe Foreign languages Service Training Translation...