...Eduardo Tomé; Donna Dickson; Igor Noveski; Hana Hamidi Purpose The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach The method for this investigation included...

...Ian Chaston; Sue Baker Over the last few years, research on customer behaviour in both industrial markets and service environments has caused some academics to posit that in many situations, the application of traditional transactional marketing concepts is ineffective. Most of the research...

... challenges this approach, arguing that training is an issue that may be the subject of disagreement and conflict. Using evidence gained from managers and trade union representatives in health care services in France, Finland and the UK, it is argued that all aspects of training provision are best handled...

... Service Training Translation services 22 JOURNAL OF EUROPEAN INDUSTRIAL TRAINING 17,10 Training which can give translators an opportunity to gain access to employment in the media industry. Subtitling Training for Translators: From Concept to European Extension Ian Roffe Journal of European...