...Eduardo Tomé; Donna Dickson; Igor Noveski; Hana Hamidi Purpose The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector. Design/methodology/approach The method for this investigation included...

...Eduardo Tomé; Eduardo Tomé Purpose In July 2009 the Universidade Lusíada de Famalicão organized the International Conference on Managing Services in the Knowledge Economy 2009 (MSKE 2009). http://clegi.fam.ulusiada.pt/MSKE2009/ . MSKE 2009 was an interesting forum which gathered 60 specialists...

...Paul Lynch; Richard Baty; Farouk Abdullah; Claire Seaman Purpose To report on an investigation amongst small firm owner‐managers in the service sector into potential demand for an MBA. Design/methodology/approach Relevant recent literature is critiqued concerning small firms and learning...

...Teresa Brannick; Séan de Búrca; Brian Fynes; Evelyn Roche; Séan Ennis Examines the complex relationship between listening and training practices and service performance by deconstructing an earlier model of service management developed by the London Business School and Warwick Business School...