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Keywords: Social network theory
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Journal Articles
“Trial by fire”: exploring informal and social learning in an IT managed service provider
Open Access
European Journal of Training and Development (2025) 49 (10): 18–32.
Published: 06 May 2025
... and analyzed using informal workplace learning (IWL) and social network theories (SNT) to underpin thematic coding for analysis. Findings Three key aspects of learning in the managed service provider (MSP) were collaboration, employee relationships and mentorship. Practical implications Creating open...
