Wrong way: go back! An exploration of novice search behaviours while conducting an information search

The push toward the development of user‐managed online search processes is clearly evident in libraries. Implicit in this trend is the assumption that searchers are competent in searching these services and retrieving their desired information. However, a close examination of the search strategies of novices while they performed an information search task reveals some significant barriers to successful searching. The results illustrate that novice searchers work very hard on their searches, but find it difficult to develop an effective strategy. These difficulties often prevent successful completion of the search process. The study raises some serious issues which need to be further explored, particularly in terms of tracing user search behaviours, and in developing appropriate support services for such clients.