The performance indicators of university e‐library in Taiwan

This paper establishes an appropriate model of university electronic library performance indicators to evaluate the electronic libraries in Taiwan. Resources referred to in the process of establishing an initial model of performance indicators include the performance indicators for electronic libraries found in the EQUINOX system; the balanced scorecard concept, designed and implemented in Germany to evaluate the performance of the three largest university and research libraries; and the approach outlined in the ALA's standard for college libraries. Moreover, the Delphi method, the persistent mailing of questionnaires and interviewing of specialists, was applied to obtain the various opinions of library specialists, head librarians at university libraries, and other staff members working in university electronic libraries in Taiwan. Through this process a practical model of electronic library performance indicators, was established appropriate to the needs of Taiwan which will be acceptable to the majority of Taiwan's university libraries.