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Purpose

This paper aims to describe the use of electronic resources and services provided at the central library of Indian Institute of Technology, Delhi. The paper is focused to know who these electronic information services users are, how often they use the services and the place where the information is accessed. Also, the users are asked to give their preferences between an electronic and print journal format.

Design/methodology/approach

The questionnaire method is used for collecting the data from the users (i.e. undergraduate, postgraduate, research scholar and faculty), categories‐wise.

Findings

It has been found that usage of e‐journals is increasing; this is due to awareness among the users about the library e‐resources and services. Owing to an easy access available at various places in the institute, users are accessing these resources at hostels and departments more as compared to the library. The users coming to library have decreased.

Originality/value

The present paper will help other institutes understand the need for library electronic resources, and motivate them to update their resources in the larger interest of the students, faculty and research scholars. The paper also indicates how a suitably designed survey can show the awareness and use of types of information services, in this case e‐journals. There is a dearth of such studies in India and the methodology and findings can be applied to other libraries to reveal similar trends as well as comparisons.

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