Use of optical products in libraries and information centres in Western Europe

This article summarises a 1989 survey on the use of optical products in libraries and information centres in Western Europe. Out of a total of over 13,500 questionnaires distributed to eighteen countries, some 23% were returned and of these just under 10% said they were using optical products (primarily CD‐ROMs) in their libraries or information centres. Nearly half of the respondents who were using CD‐ROMs had acquired only one product, which, in the main, was used by library staff as opposed to end users. This accounts for the high popularity of products such as Books in Print, BL/BN Pilot disk, BookBank, Ulrich Plus and Verzeichnis lieferbarer Bücher—though Medline was the single most used disc. Many respondents had not yet had their CD‐ROM products long enough to be able to give much information on their experience with them or the impact on users. Where details were provided, it was plain that the optical products seemed to be appreciated by users, contributed to greater information awareness and permitted the library to offer a better and faster service. It is interesting to note that these are exactly the kinds of things that libraries not yet using optical products expected to achieve if and when they did use them. While CD‐ROMs had reduced online searching to some extent, feelings were mixed regarding the pros and cons of various optical products. Searching may have been speeded up, but too infrequent updating of the information was seen as a negative factor together with the price. The price or cost of optical products as well as lack of a suitable budget was also cited by many as the reason for not getting such products in the foreseeable future. In fact, nearly 60% of those replying they were not using optical products in their libraries said they would not be getting them. It is clear that it is the bigger academic libraries with a large collection, a lot of staff and a large user community which are presently using CD‐ROMs and other optical technologies.