Managing technological change in libraries and information services

This paper examines factors to be considered in the management of technological change in libraries and information services. The factors include the organisational climate or ‘environment for change’ and other factors that are specific to introduction of a new product, system or service. The author concentrates on the need for energetic, authoritative leadership; clear goals: the commitment of users, staff and management: timing; and resources. The importance of consultation, attention to political processes and communicating (or ‘marketing’) the change is stressed.