Issues

One big picture – 12,000 little pictures: the Auckland Art Gallery collection management and access programme

David Reeves
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Metadata mayhem: cataloguing electronic resources in the National Library of New Zealand

Chris Todd
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Electronic access to and the preservation of heritage materials

Theresa Graham
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Linking people and information: Web site access to National Library of New Zealand information and services

Keitha Booth; Julia Napier
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A word in your ear: library services for print disabled readers in the digital age

Greg Morgan
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Online in real‐time? Deciding whether to offer a real‐time virtual reference service

Catherine Jane; Dawn McMillan
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The digital divide: a global and national call to action

Rowena Cullen
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Developing digital libraries

Howard Falk
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Today’s computer industry: facing major challenges

Nancy K. Herther
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Book Review

Customer Loyalty Programmes and Clubs (2nd ed.)

Philip Calvert
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Online GIS and Spatial Metadata

Madely du Preez
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How to Manage the IT Helpdesk: A Guide for User Support and Call Centre Managers (2nd ed.)

Madely du Preez
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The Librarian’s Internet Survival Guide: Strategies of the High‐tech Reference Desk

Susan E. Cleyle
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Continuity, Culture, Competition: The Future of Library and Information Studies Education? Proceedings of the 4th British Nordic Conference on Library and Information Studies, 21‐23 March 2001, Dublin, Ireland

Matt Holland
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The Librarian’s Guide to Intellectual Property in the Digital Age

Alastair Smith
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Archives, Libraries and Museums Convergence: The 24th Library Systems Seminar, Paris, 12‐14 April 2000 – Archives, Bibliothèques et Musées

M.Y. Keary
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