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Keywords: Balanced scorecard
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Journal Articles
Journal:
EuroMed Journal of Business
EuroMed Journal of Business (2019) 14 (2): 137–167.
Published: 25 June 2019
..., 24 decision-choice criteria were framed within the four perspectives (financial, customer, internal process and employee learning/growth) of the balanced scorecard. Actual and potential customers of five-star hotels and hotel managers were asked to rank the decision-choice criteria and the balanced...
Journal Articles
Journal:
EuroMed Journal of Business
EuroMed Journal of Business (2018) 13 (3): 315–334.
Published: 09 August 2018
...Abdallah Taamneh; Abdallah Khalaf Alsaad; Hamzah Elrehail Purpose The purpose of this paper is to investigate the impact of human resource management (HRM) practices on the performance of Jordanian banks as determined by using the balanced scorecard (BSC) performance measurement system...
