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Keywords: Electronic customer relationship management
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Journal Articles
Journal:
EuroMed Journal of Business
EuroMed Journal of Business (2006) 1 (2): 5–14.
Published: 01 September 2006
... and ªichalis G. ªichalakopoulos Evangelia K. Blery Technology Park NCSR Demokritos Athens, Greece and ªichalis G. ªichalakopoulos Technical Studies Department National Printing House Athens, Greece Keywords Electronic Customer Relationship Management; e-CRM; Telecommunications Abstract CRM (Customer...
