...Mohamed A. Khashan; Mohamed A. Ghonim; Mariam Ashraf Aziz; Thamir Hamad Alasker; Mohamed M. Elsotouhy Purpose The current study used the Stimuli-Organism-Response (S-O-R) paradigm to analyze value co-creation and customer gratitude influence on hotel guests' online reviews. It also examines...

... on small and medium-sized hotels (SMHs), this study explores the relation of employer branding (EB) and HRM practices with organizational performance (OP). Design/methodology/approach Stratified sampling was used to identify 34 top management figures (owners, CEOs, and top HR managers) from SMHs across...

... A structured questionnaire has been developed in order to accomplish the research objectives. Data were collected from 86 Greek luxury hotels. Accepted methodology was used to construct the measure, factor analysis to determine the CRM key success factors (KSFs) and Pearson correlation, ANOVA and discriminant...

...Claudio Giannotti; Gianluca Mattarocci; Luca Spinelli Purpose The purpose of this paper is to study whether geographic and sector diversification allow for a significant reduction in the risk exposure of a portfolio of hotel investments in one of the major tourist markets, the Italian market...