... Greece. These individuals agreed to participate in in-depth, semi-structured, one-on-one interviews, focusing on their hotels’ HRM, EB, and organizational performance. The interviews were subjected to content analysis, further coupled with graphical exploration of the relations between the concepts under...

... increase the number of interviews per firm, use objective assessments of performance and provide more specific information about threats and opportunities, as well as the type of industry. Originality/value The proposed CR concept is based on specific behavior rather than on attitude. CR is perceived...