... of the performance management system on job satisfaction and supervisor–employee relationship. Design/methodology/approach A quantitative study was conducted, with data collected by questionnaire, where 1815 workers from a customer service company in Portugal participated and with the data analyzed using...

...Maryam Al-Sada; Bader Al-Esmael; Mohd. Nishat Faisal Purpose The purpose of this paper is to explore the influence of organizational culture and leadership style on employees’ job satisfaction, organizational commitment and work motivation in the educational sector in the state of Qatar. Design...

... the focal role of employees for offering services of high quality, it investigates the complex relationship between service orientation and job satisfaction. Design/methodology/approach This paper draws upon theories and arguments from marketing and organizational behavior to identify “organizational...

... Greek context. © Emerald Group Publishing Limited 2011 Job commitment Financial performance Service‐profit chain Cross cultural studies Retailing Customer satisfaction Supply chain management Job satisfaction Greece Researchers have recently reported that positive employee...

...Annabel Droussiotis; Jill Austin Purpose The purpose of this paper is to identify job satisfaction issues for managers from large organizations in Cyprus. It aims at identifying Cypriot managers' areas and levels of job satisfaction and developing recommendations for ways Cypriot managers can...

... and architecture, they need to be active in engaging employees with its meaning and relevance. If employees are not engaged, the aesthetic environment will not stimulate creativity or influence job satisfaction and motivation. Originality/value The findings of this paper have enabled the creation of a matrix...