... is to examine how adoption of blockchain technology in hospitality and tourism industry could impact the sustainability performance of the organizations under the moderating influence of technological turbulence and senior leadership support. Design/methodology/approach With the help of existing literature...

...Sheshadri Chatterjee; Ranjan Chaudhuri; Demetris Vrontis Purpose This study investigates how the combined effects of big data ability and CRM capability could impact on an organization's strategic sales performance (SSP), and how the leadership support (LS) could moderate the relationships between...