... Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Instrumental helping Organizational citizenship behavior Survey experiment Job resources Greece Interpersonal helping, i.e. positive actions toward colleagues and coworkers that are neither...

... and by testing the effect of organizational citizenship behavior (OCB) as a possible mediator variable. Design/methodology/approach A questionnaire was used to collect data from the study sample, which consisted of 230 managers working in various banks across Jordan. The study hypotheses were then tested...