..., the study extends influential resource-based theories. Interpersonal helping, i.e. positive actions toward colleagues and coworkers that are neither required nor rewarded by the organization, is considered a core form of organizational citizenship behavior (OCB) (Ehrhart, 2018 ; Podsakoff et al...

... and by testing the effect of organizational citizenship behavior (OCB) as a possible mediator variable. Design/methodology/approach A questionnaire was used to collect data from the study sample, which consisted of 230 managers working in various banks across Jordan. The study hypotheses were then tested...