... at Norwegian telecommunications company Telenor – a significant investor in art, design and architecture. Findings There are potential connections between artifacts (as an expression of organisational culture) and employee satisfaction, identity, mood, creativity and motivation. Aesthetics seems...

.... Nowadays, the penetration of the Internet has dramatically changed the situation because the Internet is suitable for the incorporation of CRM applications. Thus, it has changed into electronic‐CRM or e‐CRM. In this study the implementation of e‐CRM in the Greek Telecommunications Organization is examined...