... the mediating role of work engagement and the moderating effect of moral identity. Design/methodology/approach Data were collected from 278 frontline service employees across ten five-star hotels in Egypt. The proposed model was analyzed using Warp PLS (version 7), which facilitated a robust examination...

... and passive-avoidant leadership) influences work engagement, burnout and job performance of the employees in the context of the hybrid environment apposite to the post-COVID-19 pandemic reality. Design/methodology/approach With a view to obtain a comprehensive outlook of the subject and to carry out...

...Kujtim Hameli; Lekë Ukaj; Lum Çollaku Purpose This study aims to investigate the impact of emotional intelligence on work engagement by exploring the mediating roles of self-efficacy and psychological empowerment in this relationship. Design/methodology/approach Using the survey method, data...