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The implications of government policy for public sector catering employees are considerable. Pay, conditions of service, hours of work, the effort‐bargain and staffing levels have all been altered to the general detriment of catering workers. There is now greater flexibility of working arrangements for these public sector workers, and managers find it easier to control industrial relations in this environment. Earlier results of research carried out to explore the impact of these changes are discussed and the situation assessed.

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