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Volume 17, Issue 3
1 May 1995
Employee Relations Cover Image for Volume 17, Issue 3
Case Report| May 01 1995

Integrating TQM and HRM

;
David E. Simmons
Australian Centre for Strategic Management, Queensland University of Technology, GPO Box 2434, Brisbane, Queensland, Australia 4001
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;
Mark A. Shadur
Australian Centre for Strategic Management, Queensland University of Technology, GPO Box 2434, Brisbane, Queensland, Australia 4001
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Arthur P. Preston
Australian Centre for Strategic Management, Queensland University of Technology, GPO Box 2434, Brisbane, Queensland, Australia 4001
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7069
Print ISSN: 0142-5455
© MCB UP Limited
1995
Employee Relations: The International Journal (1995) 17 (3): 75–86.
https://doi.org/10.1108/01425459510086910

Reviews the main tenets of TQM and strategic HRM, and identifies both similarities and tensions between the two approaches. Presents a case study of Tubemakers Australia, winner of an Australian Quality Award. Illustrates how Tubemakers managed the integration of TQM and strategic HRM. Particular strengths of Tubemakers′ approach were its ability to centralize strategic elements of TQM while still providing the workplaces with sufficient latitude to address the specific needs of their employees.

Keywords: Australia, Human resource management, Organizations, TQM, Work planning
© MCB UP Limited
1995
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