Knowledge work or working knowledge? Ambiguity and confusion in the analysis of the “knowledge age”

Analyses, critically, the interest in “knowledge work” and the “knowledge age”. Arguing that definitions of “knowledge work” and predictions regarding the future trajectories of knowledge organizations are characterized by confusion and ambiguity, calls for a quite different form of analysis. Argues that energy should be directed away from the study of “knowledge work” ‐ the privilege of a minority élite ‐ and redirected to acknowledge the extent of working knowledge across the workforce as a whole.