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Journal Articles

Having “a say”: forms of voice in Australian call centres

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Anthony McDonnell, Julia Connell, Zeenobiyah Hannif, John Burgess
Journal: Employee Relations
Employee Relations: The International Journal (2014) 36 (3): 214–234.
https://doi.org/10.1108/ER-01-2013-0005
Published: 01 April 2014
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Journal Articles

Call centres, quality of work life and HRM practices: An in‐house/outsourced comparison

Available to Purchase
Julia Connell, Zeenobiyah Hannif
Journal: Employee Relations
Employee Relations: The International Journal (2009) 31 (4): 363–381.
https://doi.org/10.1108/01425450910965423
Published: 03 July 2009
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