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Journal Articles

The practice of teamwork in health industry call centres

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Raffaella Valsecchi, Sarah Wise, Frank Mueller, Chris Smith
Journal: Employee Relations
Employee Relations: The International Journal (2012) 34 (3): 288–305.
https://doi.org/10.1108/01425451211217716
Published: 21 April 2012
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Journal Articles

Controlling working time in the ward and on the line

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Sarah Wise, Chris Smith, Raffaella Valsecchi, Frank Mueller, Jonathan Gabe
Journal: Employee Relations
Employee Relations: The International Journal (2007) 29 (4): 352–366.
https://doi.org/10.1108/01425450710759190
Published: 13 July 2007
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