... their effectiveness in representing the needs of employees through an examination of representative arrangements at Eurotunnel. Overall, the evidence suggests that most NER structures are used as devices for consultation and communication rather than as bargaining agents. While it can be argued that consultation...

... and temporarily close wards. Laing (1994) argues that because hospitals were funded on a fixed income basis, they were in effect penalised for treating more patients, a paradox known as the “efficiency trap”. The 1990 NHS and Community Care Act attempted to resolve many of these problems by including radical...

.... Emphasis is put on inter‐relationships, requiring a shared understanding of the direction and values needed for effective business and individual performance. Communication, through orientation, is seen as an essential key to the integration and efficacy of new recruits and existing employees facing...

...Mona Clark Describes the outcome of a pilot study in which a number of hotel managers were interviewed at length in order to ascertain their understanding of “communications and social skills”. The objective was to investigate how these skills might be taught effectively by educators through...

... that the management of people is now much more likely to be linked to competitive position, and to be principally the concern of line managers. © MCB UP Limited 1988 Communications Employee relations Flexibility Management Organisation development The author would like to thank Mike Terry...