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Keywords: Dual imperatives
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal 1–22.
Published: 06 July 2026
...Nadja Doerflinger; Jonas Wehrmann Purpose Interactive service work is characterised by dual imperatives resulting from the contradictory aims of efficiency gains and customer orientation. Using a valorisation perspective, we provide an alternative explanation for such dual imperatives centred...
