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Keywords: Health care
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Journal Articles
Journal:
Employee Relations
Employee Relations: The International Journal (2012) 34 (3): 288–305.
Published: 21 April 2012
... (Manager, Tele‐Health 1 Central Team). Moreover, other managers explained the need of incorporating more call centres practices. “…We've started as a nursing service, we are about delivering health care and by the way we operate in a call centre environment” that we tended to ignore that a little...
