... resource practices (HRPs) are transformed and the labour process is reconstructed in digital transformation. Design/methodology/approach We adopt a case study of a rural movie projection company. The company's HRPs reconstructed the labour process of movie projection, and they have been promoted...

... to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Social interaction Interactive work Service work Service triangle Valorisation Working conditions Labour process Work as interaction is the central...

... literature that neglects and underplays key parties to the employment relationship, such as trade unions. Put another way, current understandings neglect literature based on industrial relations and labour process traditions. Indeed, without engaging with such literature, a meaningful vision of sustainable...

.... This attempt to gain control of the lecturers’ labour process invoked the “Stepford” lecturer metaphor used in the paper. Paradoxically, as managers sought to create lecturers who were less resistant to change, individualised resistance intensified as managers’ attempts to win hearts and minds conspicuously...