...Jan Ch. Karlsson; Jörg W. Kirchhoff Purpose We explore theoretical resources from the classic sociologist Georg Simmel in service analyses. Thereby, we concentrate on the theory of alliances in order to apply it to relations between management, home aid workers and clients in a Norwegian case...

...Jennifer Remnant Purpose This paper explores how deservingness features in how line managers and employees with cancer negotiate post-diagnosis support in the workplace. Design/methodology/approach It draws on narrative interview data from people with cancer in the UK who were employed when...

...Anne‐Wil Harzing Aims to get a clearer picture of why multinational companies (MNCs) send out expatriates. Identifies three organisational functions of international transfers: position filling, management development and coordination and control. Based on an empirical study with results from 212...

... and ineffective legislation. Rather than having a model of mutuality of interests, it might be necessary to adopt a conflictual model, where mandatory consultation is seen as imposing obligations on employers and giving rights to employees. © MCB UP Limited 2001 Equal opportunities Management...

...Gillian A. Maxwell; Sharon Blair; Marilyn McDougall Analyses the notion and value of managing diversity to establish its current theoretical positioning and potential organisational significance. Focuses on a recent case study examination of equality at work in a major, national public sector...

...David Collins This paper offers a critical reappraisal of the nature and significance of guru theory. Noting that critical scholars of management have sought to dismiss guru theory as an insubstantial and ephemeral body of knowledge, dedicated to the production of fads, which are said to obscure...

... sector managed the critical relationship with associates. The rationale, recruitment and management of associates is explored. It is argued that “matching” approaches that suggest an easy alignment between the firms’ competitive strategy and use of associates fail to appreciate tensions inherent...

... of narrow/parochial enterprise‐based unionism. The paper questions this position by offering an alternative interpretation regarding the evolution and influence that EWCs can have on the management of MNCs. It highlights how management information systems, organisational structures and power relations...

...David Collins Presents a case study concerning the attempts of a particular group of managers to implement an “empowered” system of working within their organization. Rejecting managerialist accounts of empowerment as distorted representations of social processes and social action, the paper...

...Irena Grugulis In 1997 the Management Charter Initiative (MCI) officially launched the new management NVQs (National Vocational Qualifications), benchmarks which attempted to describe the work performed by British managers. This article is a review of those qualifications. It remembers some...

...Anthony Fenley This article looks at discipline as a workplace issue, considers what is meant by good industrial relations, and how the effective management of discipline can contribute to positive workplace relationships. It argues that the punitive, corrective and revisionist models of discipline...

... arrive at such a viewpoint. According to theory workers must feel a sense of injustice, they must believe management is responsible and they must hold negative views of management. Data from the British Social Attitudes surveys suggest that a growing number of employees have indeed come to share...

... of political and power‐based tensions, within and without the employment relationship, which impinge on trade union responses to team working, and likewise impact on management’s ability to adopt a sustained approach towards team working. Consequently, in contrast to its unitarist ethos, team working...

...Janet Druker; Geoff White Reviews reward management practice in the construction industry, based on a postal survey of larger construction firms. The research results provide little evidence of thorough‐going use of reward management to encourage and reinforce organizational change. Collective...

... are with us once more. Despres’ and Hiltrop’s paper revolves around a consideration of the problems of managing, motivating and rewarding knowledge workers. As such their paper is couched as a call to action for HRM professionals. In broad terms their thesis reflects the concerns of Bell, since...

...Christine Edwards; Jean Woodall; Rosemary Welchman Challenges the assumption implicit in much of the literature on women managers that their failure to progress can be explained solely in terms of the individual behaviour of women and their employers. Examines the characteristics of organizations...

... and is correlated with growth and unionization, there is a link between these forms of flexibility and a strategic approach to human resources management. Proposes that previous commentators, who have argued that there is no such link, have often used unrealistically restrictive models of strategy formulation...

... to accept the dangers and hazards they face. On the other hand, managements are preoccupied with questions relating to production and finance, rather than the day‐to‐day problems faced by workers. This tension suggests that the future wellbeing of workers in unionized workplaces lies not so much...

...Hans Jürgen Drumm An analysis of five concepts of management from an organizational theoretical approach reveals a common organizational pattern. From this pattern the paradigm of a new decentralization can be recognized. A more exact analysis of the structural elements reveals many unsolved...

...Gregor Gall Presents reported evidence which suggests that the overall resilience of workplace unionism to managerial challenges found in Liverpool can be found in many other Royal Mail workplaces in Britain. Analyses the various contours of union resistance, centred on strike action, to management...