... labour process Service workers Skills Service industries France Over the past three decades, the developed economies have undergone considerable change. The development of new modes of work organisation and the emergence of the customer's presence have led to increased demand from employers...

... in teamwork. © Emerald Group Publishing Limited 2012 Teamwork Service sector Team dimensions model Globalization Team working Service industries Groups and teams have traditionally been a major focal point of psychological and sociological theory and research. An understanding...

.... (2000), “ Aesthetic labour in interactive service work: some case study evidence from the ‘new’ Glasgow ”, Service Industries Journal , Vol. 20 No. 3 , pp. 1 ‐ 18 . Witz , A. , Warhurst , C. and Nickson , D. (2003), “ The labour of aesthetics and the aesthetics...

... and negatively influence career development and job security, while being influenced by employment sector and educational background. © Emerald Group Publishing Limited 2010 Organizational change Total quality management Middle managers Careers Service industries Europe A number...

... Workplace Part time workers Crimes Service industries Employee behaviour Young adults Deception is part of our everyday communication, and examples abound within the organizational context. Employees frequently find themselves in situations in which they are motivated to strategically construct...

..., at the crossroads of East and West. Design/methodology/approach Building on organizational citizenship behavior literature, the present study in the paper involved customer‐contact personnel employed in five service industries in a Greek mid‐sized town. Questionnaires were administered in person...

... of labour (Lammont and Lucas, 1999, p. 809). © MCB UP Limited 2001 Students Part‐time work Employers Flexibility Service industries In Western economies such as the USA, Canada, and the UK, since the 1970s young people and women have increasingly entered the job market in low...

... and the potential benefits and disadvantages to the trade unions and their members as a result of the changes arising from STB. © MCB UP Limited 1994 Collective bargaining Industrial relations Interviewing Manufacturing industry Private companies Service industries Trade Unions United Kingdom...

... methods to promote quality which instead acted as barriers to its achievement. © MCB UP Limited 1994 Human resource management Information technology Organizational change Service industries TQM United Kingdom Service Co. was in the process of introducing radical changes to its...

... of pressures to those discussed above. © MCB UP Limited 1994 Canada France Japan Organization for Economic Co‐operation and Development Organizational structure Service industries Trade unions United Kingdom USA This article focuses on change in union structures and the challenges...

... irrelevant to their particular circumstances. Employers Hotel and catering Management attitudes Scotland Service industries Trade unions Trade Unions in the Hotel and Trade Unions in Catering Industry: The Views the Hotel and Catering Industry of Hotel Managers Arsène H. Aslan and Roy C. Wood 61...

... of the strategies for empowering employees are misdirected, since they have a mistaken and simplistic conception of the nature of empowerment. © MCB UP Limited 1993 Employee involvement Employee involvement Employee relations Empowerment Hierarchical organizations Hotels Service industries...

... doubts about the potential for union success in the industry. © MCB UP Limited 1992 Employee attitudes Hotel and catering Scotland Service industries Trade Unions Employee Relations 14,3 20 Hotel and Catering Industry Employees' Attitudes towards Trade Unions Ian R. Macaulay and Roy C...

.... © MCB UP Limited 1991 Bargaining Industrial relations Service industries Strikes USA LENGTHY STRIKES: DO THEY INFLUENCE THE DURATION OF PEACE IN THE FUTURE? 29 T he extent to which length of strike may affect the duration of the subsequent peace may be useful to those who conduct...

... sector. Although PRP may offer a way forward for companies seeking to maximise productivity from wage costs, there is no guarantee that it will prove adaptable enough to survive far into the future. © MCB UP Limited 1989 Performance appraisal Service industries United Kingdom Pay structures...