...Arthur P. Preston; Richard B. Sappey; Stephen Teo Both enterprise agreements (EAs) and the implementation of total quality management (TQM) have the goals of improving productivity and performance and distributing the gains of such improvement within workplaces and, in a broader context, making...

..., most notably, total quality management (TQM). This paper challenges the established view on QCs and argues they should be seen as a short‐lived and unintended experiment in participative management. QCs require a participative management style to function successfully and this approach was only...

...Phyllisis M. Ngin; Chee Leong Chong Examines TQM implementation in Star Union, a small manufacturing firm, and offers insights into how its “dynamic equilibrium” system drives the development of its employees and provides the link between corporate quality culture and performance. TQM ideology...

...Hartmut Wächter Examines the pressures on the German co‐determination system in the context of the introduction of total quality management (TQM) in a German steel company. The case is a particularly interesting research site because the German steel industry is regulated by the most extensive co...

...Susan Albers Mohrman; Ramkrishnan V. Tenkasi; Edward E. Lawler; Gerald E. Ledford The application of TQM practices has rapidly increased in US organizations over the past six years, particularly in organizations facing severe competitive pressures. A survey of the 1,000 largest companies shows...

... changes necessary to support quality. (Institute of Personnel Management, 1993 ; Wilkinson, 1994 ; Wilkinson and Marchington, 1994) In our research sample, HR seemed to be driven by its own professional standards and drives and its own priorities, which could in principle be supportive of TQM...

...Ed Snape; Adrian Wilkinson; Mick Marchington; Tom Redman Examines the implications of total quality management for the management of people. The implementation of TQM requires the development of a high commitment employee relations strategy and involves an attempt to build a culture of continuous...

...Stephen Wood; Riccardo Peccei TQM is generally seen as depending on employees having a high awareness of quality issues and a willingness to engage in continuous improvement. Many total quality programmes have, implicitly or explicitly, attitudinal change as one of their initial objectives. Reports...

...Jackie Coyle‐Shapiro A longitudinal research design was used to investigate the effects of a TQM intervention on teamwork in a manufacturing setting. Indicates that TQM intervention did not have a significant direct effect on teamwork. However, one aspect of the intervention, supervisory...

...Stephen Hill; Adrian Wilkinson While quality management practices have spread in recent years,academic investigation of the phenomenon has lagged behind. Discusses what TQM comprises and whether there are partial or contingent forms;employment practices and relations, including the links with HRM...

...David E. Simmons; Mark A. Shadur; Arthur P. Preston Reviews the main tenets of TQM and strategic HRM, and identifies both similarities and tensions between the two approaches. Presents a case study of Tubemakers Australia, winner of an Australian Quality Award. Illustrates how Tubemakers managed...

...Sarah Jenkins; Mike Noon; Miguel Martinez Lucio Examines how a TQM programme has been implemented within the context of Royal Mail. Demonstrates that within the organization TQM has been “negotiated” around four main factors: the complexities of utilizing the discourse of the customer...

...Mick Marchington It is now commonplace to hear about the re‐forming potential of new employment practices such as employee involvement, TQM, empowerment,teamworking, and HRM. There are arguments that these have contributed to organizational success, and a feeling that these are all things...

...Carole Brooke During 1990, one of the largest service sector companies in the UK was in the process of implementing major change. Top management believed that total quality management (TQM) was an appropriate vehicle for such change. However, the research suggested that the quality objectives...

...Adrian Wilkinson; Peter Allen; Ed Snape Total Quality Management (TQM) looks like being one of the management fashions of the 1990s. In this respect the academic and prescriptive literature on TQM is reviewed. The factors which have encouraged organisations to introduce TQM are discussed and some...