This latest resource in the AMA Interactive Series is geared toward assisting the supervisor in understanding his/her role in the organization and how to deal with the various problems that arise in the supervision and management of today’s workplace. The CD‐ROM comes with a 7 page user’s guide and a quick tips sheet with an 800 number for technical support. A one‐page installation sheet is included to assist users in loading the CD. Once loaded, the program is easy to follow. AMA has a good reputation for developing and producing excellent CD‐ROM applications in the areas of management and supervision, and this resource is no exception.
The main menu illustrates the contents of the product. A pretest allows users to test their knowledge before entering the lessons. There are three lessons, with various sections. Lesson 1 covers the supervisor’s role. Lesson 2 discusses supervision in today’s workplace. Lesson 3 deals with managing stressful situations. Each of the lessons follows the same format: objectives, a listing of the sections, summary, and lesson test. After the lessons, there is a postest.
Other interesting features include a Resources section, in which the user can search by topics for additional resources; an Appendix with a number of helpful lists and summaries of useful tips; and a student file that records test scores.
The screen presentation consists of bullets around the edges of the main screen, which allows the user to move forward or backward through the lessons, to access a notepad to record important thoughts, and a flashcards section where users can construct their own flashcards to review before taking the tests. For those who are interested, online instructions are given at the end of the CD for applying for 2 continuing education credits through AMA.
As a supervisor myself, I found this CD quite fascinating and useful. For the new supervisor, it is an excellent introduction to the world of supervision and management. For the experienced supervisor, it is a good yardstick for measuring where you stand in current management technique and conflict resolution. I would highly recommend this resource to individuals interested in updating their skill level and knowledge of current supervisory practice, and to businesses and corporations who are looking for training resources for new and current supervisors.
