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Poor employee performance is one of the most pervasive problems in organisations, for which there are two major contributory factors. The first is the ‘deficiency problem’ — employees do not possess the necessary skills, abilities and attributes for the job. This can be alleviated by selection strategies and training programmes, and by designing jobs to fit the people available, their strengths, weaknesses and expectations. The second factor is the ‘motivation problem’. This is much more serious and, in part, is often associated with the joining‐up process. The latter embraces recruiting, hiring, formal training and first assignment to the point when the new employee is performing at a pre‐determined level.

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