Yes, the boss is human too

However skilled we may be at managing our subordinates, many of us fail to apply similar principles in our relationships with our bosses. Somehow the fact that a person exercises power and authority over us seems to blot out any considerations that he or she might be a human being — just like the rest of us. Bosses not only think, but they feel too; and they can be hurt by the behaviour not only of their own boss but also of their subordinates.