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People begin to recognise and develop interpersonal skills from the day they are born — some claim it starts even before that — and they go on learning, or failing to learn, how to use them until the day they die — some say it goes on long after that. When trainees come into training situations at work, as more or less mature adults, they already have a considerable range of interpersonal skills that they have acquired throughout their lives in a variety of contexts.
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1984
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